top of page

Privacy Policy

What is a Privacy Policy?

 

A privacy policy is a statement that discloses some or all of the ways a website collects, uses, discloses, and manages the data of its visitors and clients. It fulfils a legal requirement to protect a visitor or client’s privacy.

 

What type of information do I collect?

 

Collected information may be provided by you, the visitor, and users of my website or collected automatically through monitory tools. I receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet. I may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, phone number, address); payment details (including credit card information), comments, queries, questions and recommendations.

 

How do I collect information?

 

I collect the personal information you input into my forms on the website to be able to contact you about your sessions, or any queries or questions you may have asked.
When you conduct a transaction on my website, as part of the process, we collect personal information you give us such as your name, phone number, address and email address. Your personal information will be used for the specific reasons stated above only.

 

Why do I collect this personal information?

 

I collect your personal information for the sole reason of being able to contact you about what you have requested from me, whether it’s a session or a question.

 

We collect such Non-personal and Personal Information for the following purposes:

  1. To provide and operate the Services;

  2. To provide my Users with ongoing customer assistance and technical support;

  3. To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;

  4. To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services; 

  5. To comply with any applicable laws and regulations.

 

How do you store, use, share and disclose your site visitors' personal information?

 

My business is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows me to promote my services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.  

 

All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by my site and its service providers.

 

How do you communicate with your site visitors?

 

I will only contact you using the information you have supplied, mostly via an email or a text message if applicable. This communication will only be about something you have requested, whether it’s about the session you have booked or a query or question you have asked, to resolve a dispute, or to collect fees or monies owed. The only way I can contact you is with the information you have supplied me with. You can opt out of receiving any communication by me by sending me an email or letter asking for your personal information to be removed, if you choose to do this any future sessions booked will be removed and void.

 

How do you use cookies and other tracking tools?

 

Cookies are small pieces of data stored on a site visitor's browser. They are typically used to keep track of the settings users have selected and actions they have taken on a site.

Wix uses cookies for important reasons, such as:

  • To provide a great experience for your visitors and customers.

  • To monitor and analyze the performance, operation and effectiveness of Wix's platform.

  • To ensure our platform is secure and safe to use. 

 

How can your site visitors withdraw their consent?

 

If you don’t want us to process your data anymore, please contact us at poppy@flotherapy.co.uk or send us postal mail.

 

Privacy policy updates

 

I reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If I make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, I use and/or disclose it. 

Questions and your contact information

 

If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us at poppy@flotherapy.co.uk or send us postal mail.

bottom of page